Jakub Piotrowski is Head of Sustainability, Digitalization and IT at the global logistics service provider from Bremen. He is well experienced in the field of AI. “Wherever tedious, repetitive tasks must be completed or highly complex relationships must be understood in the shortest possible time, AI can take a lot of pressure off our employees. As the complexity of our world increases almost daily, so does our need for AI.” To make the complexity more tangible and to be able to test the multitude of possibilities offered by AI, the company has devised a modular system with various tools to develop innovations. These include, for example, the 100-day project and the 6-month sprint, through to research and development projects where entirely new, particularly complex concepts are worked on together with partners from science and industry.
For example, the AI chatbot Fränkie is the result of a 100-day project and is used on the website for BLG Geiselwind. It identifies potential applicants at an early stage of the application process and establish initial contact. The idea was successful and is now to be used for other sites in personnel recruitment. “AI is a valuable assistance system, like a navigation system in a car,” says Piotrowski, “but humans are always at the wheel.” But where do humans and AI meet? What does collaboration between the two look like? The following examples show the possibilities.
